Privacy Policy

1. Overview & Commitment

At TeamX, safeguarding the privacy and confidentiality of our clients, website visitors, and business partners is our top priority.

This Privacy Policy explains the types of personal information we collect, how we securely store and process it, and your legal rights concerning your personal data.

2. Information We Collect

When you interact with our website, book a service, or access our client portal, we may collect the following details:

• Contact Information: Full name, business email address, mobile phone number, company name, and designation.
• Project & Booking Details: Service category requested, selected package, budget specifications, and project timeline requirements.
• Financial & Invoicing Records: Digital invoice numbers, payment status, transaction reference IDs, and payment method confirmation. (Note: We do not store sensitive credit card numbers or banking PINs on our servers).
• Authentication & Security Logs: One-time passcode (OTP) verification records, login timestamps, and session identifiers to secure your client portal account.
• Technical Metadata: IP address, browser type, device information, and anonymized diagnostic data to improve site performance and prevent fraud.

3. How We Use Your Data

We use the information collected strictly for legitimate business and service purposes:

• To review and confirm project bookings, schedule kickoff sessions, and execute agreed deliverables.
• To generate digital invoices, verify payment receipts, and maintain transparent accounting records.
• To send essential transactional notifications, milestone status updates, and security verification codes.
• To authenticate and grant access to the Client Dashboard and Project Tracker.
• To protect our systems against unauthorized access, bot attacks, and fraudulent requests.

4. Data Storage & Security Safeguards

We employ modern security standards to protect your personal data from unauthorized access, loss, or misuse:

• Encryption in Transit: All web traffic and API communications are encrypted using modern Transport Layer Security (TLS/HTTPS).
• Role-Based Access Control: Only authorized operators and administrators with verified credentials have access to client records and booking databases.
• Sanitized File Storage: Project assets and brand collaterals are stored in protected directory structures with restricted execution permissions.

5. Cookies & Tracking Technologies

We use strictly necessary session cookies to maintain your login state, remember UI preferences, and provide CSRF security token verification. We do not use intrusive cross-site tracking cookies. You may disable cookies in your browser settings, though certain portal features may require cookies to function properly.

6. Third-Party Integrations

To facilitate seamless operations, we may integrate with trusted third-party providers:

• Payment Processors: Secure gateways (e.g. bKash, Nagad, Stripe, Bank Transfer) process payments directly through their encrypted protocols.
• Email & Messaging Services: Verified SMTP servers and SMS gateways deliver transactional booking receipts and verification codes.

7. Data Retention Policy

We retain personal data and project records only for as long as necessary to fulfill the purposes for which they were collected, including satisfying legal, accounting, tax, or reporting obligations. When data is no longer required, it is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your jurisdiction, you have specific rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to update or correct inaccurate contact information.
• Right to Erasure: You may request the deletion of your account and personal data, subject to mandatory accounting or legal retention requirements.